Job Details

ROLE: The ROI Specialist is responsible for providing remote support for specified client sites for the Release of Information (ROI) requests for patient medical record requests*

• This is a Hybrid Position

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answer phone calls concerning various ROI issues.
3. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
4. Logs medical record requests into ROI On-Line database.
5. Complies with facility policies and regulations.
6. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years' experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician's office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

• *This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned*

INDMP

Equal Opportunity Employer
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