Job Details

Job Details

Job Location
AR Texarkana - Texarkana, AR

Description

JOB FUNCTIONS

Purpose:

Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Develops, communicates, enforces, and monitors effective Parts Department processes to ensure internal and external customer satisfaction.
• Promotes and merchandises parts to grow business and build customer loyalty.
• Creates annual Parts Department goals and budget, in alignment with the organization's financial and operational objectives.
• Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures.
• Submits all parts warranty and return claims within the required timeframe to receive maximum credit.
• Maximizes use of all order discount programs to achieve management stock order goals.
• Ensures all department tools, equipment and vehicles are in good working order.
• Manage employee development activities for employees reporting to this position.

• 5+ years' experience in Parts Department operations
• Excellent customer service skills
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Basic understanding of financial principles relative to Parts Department operations
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends during peak season when necessary.
• Ability to effectively lead and work as a member of a team.