Job Details

Summary: A successful candidate for this role should be able to demonstrate the following skills in his or
her resume: lending procedures knowledge, decision-making, customer service, telephone
etiquette, and communication

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform various administrative duties such as filing, photocopying, scanning, etc.
• Answering, screening, and forwarding all calls in a timely/friendly manner.
• Receiving and sorting daily mail and packages.
• Greet and welcome clients and vendors.
• Ensure reception and common areas are tidy and presentable.
• Assist with office overflow as needed.
• Other duties as assigned.

Skills/Educations/Requirements: 1-2 years related experience and proficiency in Microsoft Word, Excel and PowerPoint. Strong communication and interpersonal skills. AA degree minimum.

Responsibilities:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem
• selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Other duties as assigned

Clerk Skills and Qualifications:

• 1- 2 years Credit processing experience
• Some general ledger experience
• Proficient in Excel
• Strong communication, organizational, interpersonal, and analytical skills
• High degree of accuracy and attention to detail

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment: This job operates in a professional office environment. This role routinely uses
Standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Arcadia Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.