Job Details

**Description**

Horseshoe Bay Resort Jet Center is looking for a Concierge to help the team through another busy season and beyond! This position requires a people person who is highly-motivated to deliver the highest standards of Member, guest and customer service for Resort Jet Center. The candidate must possess a positive and professional demeanor at all times as well as demonstrable exceptional customer service experience, both telephonic and in-person. This is a full time position with a regular schedule, but will require work on holidays, weekends, and during times when additional staffing is necessary. An eye for detail, a drive to exceed customer expectations and the ability to think critically and resolve problems are essential qualities for this work.

**Benefits**

+ Medical, Dental, Vision Insurance

+ Paid vacation, paid Holidays

+ 401k plan with employer match

+ Long and short-term Disability

+ Major Illness Insurance

+ Accident Insurance

+ Limited access to some resort amenities (Golf, etc)

+ Retail and dining discounts

+ Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. Were on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; its an outdoor lovers dream. When you work in paradise, is it still called work?

**No matter your career destination, we can help you get there!**

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

**Job Benefits**

+ Associate housing and shuttle service

+ Weekly meal subsidies

+ Golf and Amenity Privileges*

+ Associate discounts

+ Retail and Dining at Horseshoe Bay Resort

+ Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans

+ Critical Illness and Accident plans

+ Associate Relief Fund

*Privileges based on occupancy and business levels

**General Duties:**

Maintain complete knowledge of all FBO services and functions.

Greet and welcome customers, members and guests with a smile

Answer all incoming telephone calls

Monitor and respond to all email traffic

Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked

Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories

Maintain stock of customer and office consumables

Complete NATA Safety 1st training as soon as possible after start of position

Complete service sales tickets and process credit card and member account sales transactions

Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible

Create arrival and departure reservations in an electronic calendar or other software that may be made available

Maintain professional demeanor in high stress situations and busy times

Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion

Motivation of staff to perform at their highest abilities

Attend/Conduct all departmental meetings as necessary

Assist department Director and Assistant Manager with projects as required

Maintain professional dress and physical appearance

Other duties as assigned or requested

Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests

**MINIMUM QUALIFICATIONS:**

+ Customer service experience required.

+ Basic math and accounting skills

+ Excellent telephone etiquette and interpersonal skills required.

+ Computer literate and proficient in Word, Excel, related inventory software

**ADDITIONAL QUALIFICATIONS:**

+ Service oriented- able to pamper, accommodate and anticipate guests needs

+ Enjoy working with people and possess a friendly and outgoing personality.

+ Solution oriented

+ Exceptional communication, organizational skills and detail oriented

+ Flexible and accommodating attitude

+ Maintain a positive attitude and contribute toward a quality work environment

+ Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOPs)

+ Maintain a professional image with the proper uniform standard and maintaining personal hygiene

**Physical & Mental Requirements:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

+ Maintain a clean; safe, fully stocked and well organized work area.

+ Be on time for your shift and maintain schedule provided

+ Positive, energetic and professional demeanor

+ Ability to multi-task.

+ Ability to be efficient and productive in a fast-paced environment.

+ Walk/stand for an extended period of time

+ Occasionally lift and/or move up to 50 pounds.

+ Ascend/descend stairs as a daily routine.

+ Must be able to comprehend reading materials.

+ Must be able to interact with co-workers, customers and have a sense of TEAM

**Qualifications**

**Behaviors**

**Preferred**

+ **Team Player:** Works well as a member of a group

+ **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**

**Preferred**

+ **Flexibility:** Inspired to perform well when granted the ability to set your own schedule and goals

+ **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization