Job Details

Position will be open until filled.

We are currently seeking:

A meter service representative who, under general supervision, connects and disconnects water utility service in accordance with work orders; replaces damaged and defective water utility meters; provides customer services to citizens by responding to customer inquiries and complaints concerning utility service policy, regulations and rates charged; reports any violations of policy and regulations governing utility consumption; observes and reports any utility service problems or potential problems such as service irregularities; checks for water leaks and damage around meter and meter box; keeps meter box and valve areas clean and unobstructed by cleaning overgrowth and debris; checks to see that meters are registering properly and verifies irregular meter readings; utilizes proper safety precautions in all work performed; reports problems and emergency situations; operates vehicles and equipment in accordance with all safety regulations and procedures; identifies and reports mechanical problems requiring additional repair; completes daily work log; and reports City code violations to supervisor.

Your responsibilities will include:

1. Reading water meters and accurately writing numbers on work orders or inputting numbers into handheld computer device.
2. Checking meter reading for possible discrepancies or initial meter malfunctions.
3. Installing and troubleshooting automated meter reading devices; cleaning out meter boxes using shovels, hands, and other types of equipment.
4. Disconnecting and installing meters as trained and qualified.
5. Terminating and/or connecting water utility services.
6. Driving safely in assigned company vehicles.
7. Interacting with internal departments and company employees to ensure an efficient overall process.
8. Promoting a culture of teamwork, collaboration, and efficient resource utilization throughout the department.
9. Hours: Monday through Friday, 8:00 am to 5:00 pm; with some overtime.
10. Regular and timely attendance is required.

The above duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Requirements and Skills:

• Operating and maintaining tools and equipment in a safe and effective manner.
• Following and maintaining safety standards.
• Closely following verbal and written instructions and procedures.
• Being self-motivated and taking a proactive approach to work.
• Establishing and maintaining cooperative and positive working relationships with co-workers and the public.
• Anticipating, identifying, responding to customer needs and facilitating customer loyalty.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Must have a high school diploma or the equivalent.

Required Licenses or Certifications:

• A valid Texas Driver License with a good driving record is required.
• Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.

Physical Demands / Work Environment:

• Work is performed outdoors requiring constant physical effort when required to walk assigned routes.
• Must be able to work within confined areas at times and in inclement weather and temperature extremes.
• Must have the ability to perform physically demanding job-related activities.
• Must be able to lift up to 56 pounds.

Job postings may be withdrawn at any time at direction of the City Manager.