Job Details

Contact Center Associate

Onsite Position: 4 days onsite, Wednesday - Sunday work week, with Friday Remote.

Work schedule: Shift: 8 hours.

Need candidates able to work any schedule falling between 8am to 5pm.

Need someone that can work weekends. Days off will be Mondays and Tuesdays.

Work five days a week. 40 hours.

Hourly pay rate: $18 on W2 (benefits available but not included in pay rate)

Contact Center Associate

Required Experience:

1 to 2 years of customer support experience using ticketing systems, chat, email, and phone support.

Essential Qualifications:

Dependability: Must be very dependable, adhere to corporate/SMB employer work schedules, be punctual, and maintain a professional appearance.

Experience: Customer service experience in a corporate/business environment is required.

Prior call center experience is beneficial but not mandatory.

Must have recent experience in customer service roles that involve documenting and monitoring using ticketing systems for technical or software-related issues.

Education: High school degree is necessary.

Soft Skills:

Eager to learn.

Good writing skills are required, with attention to detail and correct grammar.

Must provide great customer service with patience and attention to details

Project Scope/Details/Responsibilities:

The contact center supports internal teams including technical problems, equipment issues, and point of sales concerns.

Opening and documenting incidents (tickets).

The role is primarily over the phone (inbound calls), requiring professionalism, curiosity, and good documentation skills.

The job is non-technical, focusing on good customer service from a call center perspective, and requires strong writing skills for email communication.

Ideal candidates have 1 to 2 years of experience in a call center or customer support role using ticketing systems.

The job involves handling 90% of inbound calls, opening tickets, logging issues, and routing them to the appropriate department for resolution. Occasionally, issues may be resolved during the call.



Key Points:

The role is customer-focused, requiring a good balance of communication, documentation, and problem-solving skills.

Emphasis on ticketing system experience and proper grammar in documentation.

The candidate must be committed to their schedule and provide dependable support throughout their shift.

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance