Job Details

Seasonal Work at Home Customer Support Agent

  2020-03-26     Harte Hanks     Texarkana,TX  

Hiring Entry Level Tech Support Agents

Texarkana, TX

We are looking for outstanding customer service and technical support agents

The Tech Support roles offer a variety of schedules to fit your needs and we are sure we have something just for you! In this role, you will receive excellent compensation with other way to earn additional pay. Your pay will start at $11/hr but you can earn additional pay based on attendance and performance. For the full time positions, we ask that you have open availability. Although most of the roles are seasonal, we will train you for success, giving you the know-how and skills you need to succeed, and plus we pay you for it!

Job Areas

Tech Support

Tech Support roles can be as fun as it is rewarding. As part of our Tech Support team, you will be helping clients with streaming devices and working for exciting brands. Since you ll need to be familiar with streaming devices, we ll give you hands-on training. You will get to play and interact with the actual devices you help customers with. This two-week paid training shows you all the processes and how to troubleshoot, meaning you ll be prepared to give great service, meet your goals, and potentially receive a great bonus!

A Culture of You

We have a culture of helping you achieve, but also a culture of encouraging you to be you. Our employees are one-of-a-kind individuals, and we encourage you to bring your whole self to work each and every day. Even more, this role doesn t have to be seasonal. These positions are where we first look for more permanent positions, and a lot of our tenured employees came from seasonal roles. We re fast-paced and growing, which means your career can be too.

All agent positions are work from home. Equipment requirements are listed below.

Equipment Qualifications

  • Laptop/desktop (no older than 3 years), Intel i5 core processor or equivalent AMD Processor
  • Computer Type: PC compatible (no MACs)
  • Minimum OS Version: Windows 10 (with all recent updates)
  • Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors
  • Minimum RAM: 4GB or greater
  • Minimum Graphic Resolution: 1024x768 Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)
  • Monitor Size: 17 inches or larger
  • Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version)
  • Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or 4G wireless connections)
  • Internet Speed: High Speed internet access, 5MBPS upload/download minimum
  • Anti-virus Software: Must be on current version
  • Headset: PC headset, preferably with noise cancelling microphone

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